Emerald by Love is available in different
languages. You can choose the language clicking on the international flags
located on the top of the website. If you have any concern. We will be happy to
help you on customerservice@emeraldbylove.com

The Colombian Emerald has been highlighted due
to its extraordinary quality and its unmistakable color and tone. It has since
long ago amazed the entire world. Therefore, you are welcome to shop from a
different store, which brings along with it a peculiar enchantment.Please do
not hesitate in contacting us, if you have any question on WhatsApp or
by customerservice@emeraldbylove.com

The
sale is available Worldwide. International shipping is done via international
shipment company. The cost for international shipments ranges from $25USD and
up, depending on insurance value. You will be asked to select the shipping
method and please note that Delivery costs depend on the value of the order and
the delivery service chosen.

Please
read these Terms and Conditions or ask through WhatsApp before
placing orders through this Website. If you do not agree with any of these
Terms and Conditions. Please do not place any order through PO Boxes, freight
forwarders and Hotel addresses, these places may not be used for the delivery
of Emerald by Love products. The order will generally be delivered within 1 to
7 business days from the shipment date.For more information, talk to us on WhatsAppor customerservice@emeraldbylove.com

Feel free to visit us in Colombia's bustling
capital city as we kindly invite you to become part of our enterprise and
invest directly from the source here in Bogota. We also advise on the
exploration and exploitation of new deposits. We have mining titles and
extensive experience in the production of emeralds. All of this results in us
being able to manage your purchases for the sale in the markets of the
Americas, Europe, Africa and Asia Pacific.Are you Planning a trip to Colombia
to buy Colombian Emeralds? We are looking forward to it. Please contact us on customerservice@emeraldbylove.com

The
most important thing to be aware of when buying a Colombian emerald is to buy
from reputable sources, Emerald by Love stones are mined in the regions of
Cundinamarca and Boyaca.

Our
company is made up of an interdisciplinary team that would allow you to work
directly from the source, reducing middle-man costs along the way. Buying from
a supplier in your own country increases the price. With the help of EMERALD BY
LOVE you will be safe in the knowledge that the advice you are given is the
best available and guaranteed emeralds sent within two to seven working days
after order accepted. Personal assistance on customerservice@emeraldbylove.com

Packages are
generally dispatched after receipt of payment; however, this does not mean that
your order has been accepted and purchase completed. All orders are subject to
acceptance by us, and we will confirm such acceptance to you by sending you an
e-mail that confirms that the Product has been dispatched and which contains
the relevant tracking number. For further concerns, please speak to us by WhatsApp or customerservice@emeraldbylove.com

Every mine
produces a wide range of quality. For gems of exceptional quality, an
independent determination of origin from a respected laboratory like Gubelin
adds to its provenance, as does a rich history, such as that of the Colombian
emerald region" For more information, please contact Emerald by Love
Customer Service or customerservice@emeraldbylove.com

Colombian
Emerald value can range from a few dollars to hundreds of thousands of dollars
per carat, depending on quality as well as its treatment. For further concerns,
please contact customerservice@emeraldbylove.com

We certificate our emeralds by Colombian
National Institute of Gemology, a GIA gemologist funded gem laboratory located
in Bogotá, Colombia. We certificate at Gubelin, NY when the item is worth over
7.000 dollars up per carat. Please note that all laboratories’ standards to
qualifying, color, clarity, cut and other gemstones are different and there are
laboratories that may provide different information.For more information,
please contact customerservice@emeraldbylove.com

Oiling is an accepted treatment for Colombian
emeralds. But for fine-quality emeralds, confirmation from an independent
laboratory or a reliable company like Emerald by Love that there is no evidence
of oil adds to a emerald’s rarity and value. For more information, please
contact customerservice@emeraldbylove.com

An emerald
could have been filled several times with different substances, Emerald Reports
do quantify the amount of filling material present. For more information,
please contact customerservice@emeraldbylove.com

Emerald
by Love is incorporated under the laws of US and Colombia. For this reason, in
Emerald by Love we make sure your report specifies that the emerald you are
buying is natural.

Additionally,
If you have any doubt, a report from a lab will confirm whether an emerald is
natural as well. For more information, please contact customerservice@emeraldbylove.com

They are both used to describe any artificial
process that alters the appearance, such as the color or clarity, of any
Colombian Emerald.  Fracture-filling is one of the most
popular enhancement treatments. Non Hardened Resine is most commonly used,
because it is colorless and has a refractive index close to emerald.
However the oil can dry out and emeralds have to be re-oiled from
time to time to keep them looking their best. For more information, please
contact customerservice@emeraldbylove.com

You
shall send back the product you wish to return or hand them over to us not
later than 15 days from the day on which you communicate your withdrawal
from this contract to us. You might be charged for shipping costs related to
the second shipment.

Keep
in mind that any item with signs of alteration or wear cannot be accepted.
Check our return
policy for more information.

Currently www.emeraldbylove.com
can accept international credit cards. Please note that the credit card must be
issued and contain a logo from either Visa, Mastercard, Discover, or American
Express. For any other inquiries please contact us at our WhatsApp number
+573194782525 or by email customerservice@emeraldbylove.com

When product is received back, we will email you
to credit back the money to the same card used to make the original purchase.

As an Emerald by Love customer, you have the option of
exchanging an eligible jewel or emerald instead of returning it for a refund.
The funds from the original order will be used for another item. Please contact
Our Customer Loyalty Team on WhatssApp or
customerservice@emeraldbylove.com