Warranties and Returns When Purchasing Colombian Emeralds
Many jewelry stores selling Colombian emeralds focus on selling their pieces; however, few of them have clear return or warranty policies. Regardless of the reason for seeking this type of protection, it's important to understand how it works when dealing with such valuable gemstones as Colombian emeralds.
In this article, we’ll explain what a warranty and return policy is, whether they’re the same thing, what their conditions are, how they apply specifically to Colombian emeralds, and how this policy works at Emerald By Love.
What is a Warranty and Return Policy?
A warranty and return policy is a set of rules established by a company to protect the consumer in case of defects, damage, or dissatisfaction with a product. In the jewelry world, these policies are essential because they provide security in a high-value purchase like a Colombian emerald, allowing the customer to feel supported from the start.
These policies also outline the steps to follow if a customer wants to return a product, request a repair, or make use of a warranty due to manufacturing defects.
Are Warranty and Return the Same Thing?
No, although they are related, warranty and return are two different concepts. A warranty refers to the seller’s commitment to repair or replace a product if it has defects attributable to manufacturing or materials, within a certain period (or for life, in the case of materials used by Emerald By Love).
A return, on the other hand, means that the customer can return the product and receive a refund or exchange, usually within a short timeframe after purchase, and only if certain conditions are met—such as the item being in good condition and providing the certificate or receipt.
What Are the Main General Conditions?
Proof of purchase or certificate: Required to initiate any return or warranty process.
Original condition of the product: The jewelry must not be altered, show signs of misuse, or be tampered with.
Time limit for returns: Each company sets a deadline, usually between 7 and 30 days after purchase.
Valid reasons for warranty: Manufacturing defects, material or assembly faults—not damage caused by misuse.
How Are Warranties and Returns Handled for Colombian Emeralds?
Certified authenticity: Colombian emeralds usually come with certificates guaranteeing their origin and quality. This is key to validating any claim.
Expert inspection: Before accepting a return or activating a warranty, the emerald and jewelry are examined by experts to determine the condition and cause of any damage.
Exclusions for third-party work: If the piece has been altered or worked on by a jeweler other than the original, the warranty becomes void.
Stone replacement: If an emerald is lost or damaged, replacing it may incur an additional cost.
Free maintenance: At Emerald By Love, cleanings, polishings, and adjustments are offered at no cost as part of their post-sale commitment.
Emerald By Love: Our Warranty and Return Policies
At Emerald By Love, we offer a lifetime warranty on materials, provided the piece has not been modified by third parties. Our priority is to preserve the integrity of your jewelry exactly as it was designed.
We also offer lifetime maintenance, including cleaning, polishing, and mount inspection. If you need to replace a stone, the service has a cost, but we guarantee the use of authentic Colombian emeralds, matching the quality of the original piece. Our goal is to ensure your investment remains intact and valuable for generations.
Paula A. Bonilla
Social communicator and journalist from Universidad Sergio Arboleda in Colombia. Passionate about continually learning about precious gemstones and high-end national jewelry.
Currently working for one of the most important jewelry stores in Bogotá, Emerald By Love, which has over 40 years of experience and two physical locations in the heart of Colombia's capital.
